Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all watches sold at Time Access authentic?
Yes, every timepiece in our collection is 100% authentic and sourced directly from authorized distributors or the manufacturers themselves. Each purchase includes the original box and documentation.
What kind of warranty comes with my purchase?
All watches are covered by a comprehensive 2-year manufacturer warranty. We also offer an extended Time Access protection plan for accidental damage and servicing.
How long does shipping take and is it insured?
Standard shipping takes 3-5 business days, while express options are available. For your peace of mind, all shipments are fully insured and require a signature upon delivery.
What is your return policy?
We offer a 30-day hassle-free return policy. The watch must be in its original, unworn condition with all security tags and protective plastics intact to qualify for a full refund.
Do you offer watch resizing services?
Yes, we provide complimentary bracelet resizing for all metal-link watches purchased through our store. Simply provide your wrist measurement in the order notes at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and offer flexible financing options through Affirm for high-value purchases.